Curse

gremlin · Jun 24, 2008, 10:29 AM // 10:29

I find a good general rule when asking questions of support technical or otherwise is never exceed 1 line of text.

The number of times I list the problem simply , then give a more detailed explanation.
Followed by a list of everything I have tried and finally complete details as to pc hardware software and that fact everything has been updated.

All in neat paragraphs with headings.

Then comes the reply suggesting something I have already tried.
you point this out and they come back with is my router correctly set up or similar.
Back again pointing out you don't have one and had already told them this.

You then realise your dealing with a support person determined to go through his list of ideas no matter what the actual question is.
You eventually learn patience and just answer I tried your suggestion but no improvement.
After a couple of weeks you usually find the answer.

Stop getting embarrassed Ubisoft you know its all true.

Fril Estelin · Jun 24, 2008, 10:32 AM // 10:32

Quote:

Originally Posted by pablo24

You can just tell PlayNC your key doesn't work and it says error 103 this code is already in use and they would give you a new one and ban the account that was using the CD-Key at that time.

And they don't ask for proof of purchase???

pablo24 · Jun 24, 2008, 10:53 AM // 10:53

Quote:

Originally Posted by Fril Estelin

And they don't ask for proof of purchase???

Yes, but as I said before you can make the proof of purchase yourself they don't even check it.

eeks · Jun 24, 2008, 10:54 AM // 10:54

Quote:

Originally Posted by Lyynyyrd

You need a copy of the receipt before they give you any information.
I've tried, trust me.

.. Yep.

Yet they don't like to mention that the first time.

I had the American team asking for not-so-crazy information, then got forwarded to the European team who then said I was "missing information" that wasn't asked for in the first place. Namely my address, receipts and credit card numbers.

It'd be nice if they were a bit clearer about this stuff. Huff.

pablo24 · Jun 24, 2008, 11:44 AM // 11:44

Quote:

Originally Posted by eeks

.. Yep.

Yet they don't like to mention that the first time.

I had the American team asking for not-so-crazy information, then got forwarded to the European team who then said I was "missing information" that wasn't asked for in the first place. Namely my address, receipts and credit card numbers.

It'd be nice if they were a bit clearer about this stuff. Huff.

You don't need that if you just tell them your CD-Key is already in use.

Longasc · Jun 24, 2008, 11:51 AM // 11:51

You should contact Gaile or NCSoft Support and inform them of this flaw.

Not post it on a forum, you give malicious people a chance to exploit this!!!

Fril Estelin · Jun 24, 2008, 11:54 AM // 11:54

Quote:

Originally Posted by pablo24

Yes, but as I said before you can make the proof of purchase yourself they don't even check it.

True (it's even horribly easy!), but protections against that (i.e. security code used for credit cards, verified by Visa program) are not yet widespread. What you're asking NCsoft to do is something most e-businesses are not doing. And it has a very daunting cost which means that people get paid less on this side of the wage equation.

I'm all for more security, but you HAVE to understand that it's mainly a business and security has a cost than can quickly escalate. Trade-offs are made and sometimes they have to be changed. It's RELATIVELY easy to hack into software (anyone with enough interest can train himself online and with a few good books, it requires very little expertise) while the counterpart is rather difficult.

(a police officer once showed me how easy it is to get into a car, and I've seen that with some scary stuff you can even break immobilisers without much efforts; I know how easy it is to break SIMlock on mobile phones and that it's not even difficult to change your phone identity ... security is NEVER, EVER perfect and NEVER, EVER will be, it's all about finding the right deterrent from malicious people, ultimately making people less malicious is the only long-term solution

)

P.S.: did you try to PM/whisp Regina about that?

Quote:

Originally Posted by Longasc

You should contact Gaile or NCSoft Support and inform them of this flaw.

Not post it on a forum, you give malicious people a chance to exploit this!!!

Some of these approaches by "white hat hackers" (the non-malicious hackers) have been used extensively in the past to force companies not doing a good job on security (e.g. Microsoft 5 years ago) to change the way they're tackling the problem. I don't know if pablo is doing it on purpose, but I've heard that sometimes Anet/NCsoft are a (big) bit too slow ...

Turbobusa · Jun 24, 2008, 11:55 AM // 11:55

It's more the Control key that's broken!
I don't know what happened but that's a lack of attention to the customer.